Shipping policy

At Home Wibes, we aim to provide a reliable and convenient delivery experience. Our team works to process and dispatch orders efficiently while keeping customers informed throughout the shipping process.

Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information when available.

Shipping Destinations

Home Wibes ships to eligible destinations displayed during checkout. Shipping availability may vary based on the delivery address, product type, and carrier restrictions.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before payment confirmation. Costs may vary depending on your location, order size, product weight, and selected delivery method.

Estimated Delivery Times

Estimated delivery times depend on the destination, shipping carrier, and product availability. Any delivery estimate displayed during checkout or provided in an order confirmation is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

Order Tracking

Where tracking is supported, customers will receive tracking details after shipment. Tracking information may take some time to become active after dispatch.

Shipping Delays

Unexpected delays may occur due to weather, customs inspections, carrier disruptions, public holidays, or other circumstances outside our control. We will make reasonable efforts to assist customers experiencing delivery issues.

Incorrect Shipping Information

Customers should verify their delivery information before completing an order. If an address correction is needed, please contact us immediately. Address changes cannot always be guaranteed after an order has been processed or dispatched.

Lost or Damaged Packages

If your package is lost, arrives damaged, or has an unexpected delivery issue, please contact our support team with your order number and relevant details so we can investigate and provide an appropriate resolution.

Customs and Import Charges

International shipments may be subject to customs duties, import taxes, or other local charges. Any applicable charges and responsibility for payment will depend on the destination, checkout terms, and relevant laws.

Contact Us

For shipping questions, order tracking assistance, or delivery concerns, email homewibes@primehelp.store.