Refund policy

At Home Wibes, we want every customer to enjoy a convenient and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Returns

We accept return requests within 30 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and any included documentation.

To initiate a return, please contact us at homewibes@primehelp.store with your order number, the item you wish to return, and the reason for your request.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible. Include your order number and clear photographs of the item and packaging so we can review the issue and arrange an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, certain personal care products, used items, personalized products, and products marked as final sale may not be eligible for return unless they arrive damaged, defective, or otherwise qualify under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an eligible product, please contact our customer support team. Exchanges are subject to product availability and the condition of the returned item.

Return Shipping

Customers may be responsible for return shipping costs for returns based on personal preference. If the return is due to our error or a defective product, we will provide an appropriate resolution in accordance with applicable law.

Contact Us

For return or refund assistance, please email homewibes@primehelp.store.